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How do I know my order has been shipped / Are the packages trackable?

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After your payment has been confirmed, we will ship out your order and we will provide you a tracking number for you to track and monitor your order during the entire shipping process. You can be rest assured that your package will be 100% discreetly shipped and delivered to the right destination.

How to Place an Order

If you want to shop on k2incence shop .We have many categories of products from Code Black, Herbal Incense & Herbal Potpourri. While browsing through our website, any product you want to order, just click “Add to Cart” or “Product Details” which is just below your chosen product. This will give you a chance to know more about the product. You will be able to choose if you need just one or more, which flavor you also want. After making a best choices, you can then add to Cart. If you have difficulty on the process, you can contact our online customer support term on the website and they will help you.

When you are finished shopping, go to the Top right hand corner of Menu bar, and click on the cart, you will see the option of: View Cart or Checkout. If you need to view your order, then you click “View Cart” but if you want to check out and make your purchase, then click “Checkout”.

This will lead you to a Page where you will insert your shipping information, the duration of shipping you prefer, and also a secure payment gateway using 128-bit SSL encryption. Once you proceed to filling this information, click “Place Order”. At this point we shall receive your order and your payment shall be processed under a Secure Payment Gateway using 128-bit SSL Encryption. Making your payment via our website is safe and secured.

Make sure you fill in correct delivery information or required data as it is very important, we won’t make reshipping if the package is transported to a wrong address. When your payment is confirmed, we shall send a confirmation message to your email. If your payment is not confirm due to any problem, we will contact your by email or will call you so that we can complete the payment process together.

Canceled Orders?

If your order is canceled it is most likely due to the product being banned in your location or your credit card was declined. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.

Do you Guarantee Delivery?

we are responsible for your order you place when it is not yet delivered. We guarantee a 100% safe delivery of the products you ordered. So if it doesn’t arrive within 7 working days, you should contact us so we can reship the order or check with our shipping company what the problem is. we reship any undelivered package for free.

Do You Offer Free shipping?

Yes! We offer Free Shipping on ALL orders over $500.

How and where do you ship your products?

We ship Worldwide. You will receive your products in a 100% discreet package. Our customer Privacy and Safety is our major priority. your package is ship out 100% discreet, 100% safe, and secured.